We had one person recently post a review for our Grand Canyon tours and hit the nail right on the head. Our tours are very casual and meant to let people feel like our friends for a day. In fact, I’ve made several very good friends through my tour service because of how we treat people. There are people who often misunderstand our ranking and think it reflects a red carpet, luxury tour service. The only place our website mentions the word “luxury” is under the TripAdvisor section where I explain that we ARE NOT a luxury tour operator.
I grew up on a small farm in Michigan and know how appealing simple and rustic things are in life. The reason I chose to target people like this is because, growing up on that small farm, I learned the glass is always half full. There are going to be times when everything doesn’t go as planned but that’s the time to wing it and have some fun. There are people who don’t undertand this and their attitude or behavior almost always affects the mood of the group. These people make me feel like I should just operate everything from a firm business point-of-view. They make me mad but then I realize that these tours aren’t designed for them, I don’t want their business, and so I’m not going to change anything because a few people mis-booked their tour. I think we have enough information on our website to let them make a sound decision if our tours fit their travel needs.
Our tours are very casual, the tour guides are very professional, caring, and knowlegable, and our tours are certainly not designed for anyone who is going to scrutinize every detail of the tour.